Star Performance wants to be your online choice. We are committed to customer satisfaction and will strive to make your online ordering experience with us the best possible. All prices are subject to change without prior notice. We will notify you of any pricing changes before shipment. If a product is listed at an incorrect price due to error, we reserve the right to refuse or cancel the order. We will either issue a credit to your credit card for the amount of the incorrect price if it had already been charged.
Privacy Policy:
Star Performance offers a secure ordering system based on industry standard encryption SSL technology (Secure Socket Layer) which begins before you give us any personal information and remains secure throughout placing your order. Further, your credit card number is encrypted before it is transmitted to our system. This ensures that your online transactions will be secure, and that your credit information will be protected. Star Performance will only ask for information that is important in getting our customers their product. We will not at any time give out, sell or distribute your personal information.
Return Policy:
A Return Goods Authorization (RGA) number is required. Please read the following information before requesting an RGA number: Star Performance will accept returns within 30 days of purchase. We will exchange UNUSED, re-sellable, original packaged item(s) for another item(s) of equal value. If the new item is of higher value, you will be responsible for the price difference. If the return is due to an error in the part of Star Performance, we will arrange for Return Shipping by issuing a (1 time) call tag. It will be the customer’s responsibility to ensure that the part is ready for pick up with the RGA# labeled on the package. All returns must have an RGA# on the package or it will be refused at the time of delivery. If the package is not ready for pick up, it will be the customers responsibility for shipping expenses. An RGA number is required for all returns. Please write the RGA number on the outside of the shipping package or on the packing slip, where it is visible. Please do not write on the original manufacturer’s box. Please note that any product returned for reasons other than being defective or damaged may be subject to a 25% restocking fee or $15.00 administrative fee (whichever is greater), and/or an in-store credit at our discretion . If an undamaged order is refused by the customer at the time of delivery, the customer will be responsible for all shipping charges to and from our location. Please return all products in “as-new” condition, in the original packaging with all the original warranty cards and installation instructions. There will be a $35.00 re-boxing fee for products returned in a damaged box. All returned merchandise will be inspected, and if they are not in “as-new” condition, additional charges will apply. Star Performance will not accept returns on products that were damaged as a result of abuse or improper installation. Star Performance is not responsible for items not fitting or working correctly if the customer has given incorrect information or ordered incorrect parts. No returns on electrical items, painted or custom ordered items. If you need assistance, please feel free to contact us by phone 1-800-625-9495 during regular business hours M-F 8:00 – 6:00 CST.
Sales Tax Policy:
All Kansas residents will be charged 7.550% sales tax. Residents of other states are responsible for turning in any sales tax required by their state.
Shipping Policy:
We cannot ship to a P.O. Box. Please provide a physical address to ship to. We ship most orders that are place by 4:30 pm CST same day. This means most of our orders will be received by the customer within 2-4 business days (excluding holidays). Out of stock and special ordered items will be drop shipped from the manufacturer. (Special orders will take additional time to expedite and for customer to receive.) Most products are shipped via UPS. Products that are too large to ship UPS will be shipped by ground truck freight. Customer will be responsible for this freight. Customer will be contacted for verification and authorization. Orders with multiple items may be shipped from multiple locations. This will result in some items being received by customer at different times. Rush Shipments: Rush shipments are available at customer expense. We will ship out next day or second day air any product that UPS is able to ship in that manner. Damaged Product: If your product was damaged during shipping, you must contact the shipper (UPS) with in 48 hours of receiving the product. At that time you must file a damage claim with them. Lost Product: If a product is lost during shipping, we will contact the shipper and have it traced. If the shipper deems the packages to be lost, we will send out a replacement of the same item. Please call our toll free customer service number if you have any questions regarding shipping an order. View the map below to calculate approximate shipping times to your location. Approximate time to your location
Warranty Information:
Most products have a warranty against manufacturer defects & workmanship. Any warranties on items sold by Star Performance are those made by the manufacturer. All warranty claims must be made with the manufacturer of the product. Manufacturers shall be the sole judges of all warranties.
